Refund policy
Last updated: September 22, 2026
GLEAMVORA is operated by LIVEMART LLC. We want you to be satisfied with your purchase. This policy explains how returns, exchanges, cancellations, and refunds are handled.
30-Day Return Period
You may request a return within 30 days after your order is marked as delivered.
To qualify for a return, the item must be unused, undamaged, and returned with its original packaging, accessories, manuals, and other included materials. You must also provide your order number or other proof of purchase.
How to Start a Return
Before returning an item, contact us at support@gleamvora.com. Please include your order number, the item you want to return, and the reason for the return.
Do not send products back without contacting us first. After your request is approved, we will provide return instructions and a prepaid return shipping label.
Free Returns
We pay the return shipping costs for approved returns within the United States. Customers are not charged a return shipping fee or restocking fee.
Original shipping charges, if any, are non-refundable unless the product was damaged, defective, incorrect, or the return resulted from our error.
Exchanges
We offer free exchanges for eligible products within 30 days of delivery. Contact support@gleamvora.com to request an exchange.
After approving the exchange, we will provide a prepaid return label. Replacement products are shipped after the returned item is received and inspected. If the requested replacement is unavailable, we will offer an alternative or issue a refund.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and include your order number and clear photographs of the item and packaging.
We will review the request and, when approved, provide a replacement or full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
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Items that have been used, altered, damaged, or improperly maintained after delivery
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Items missing original parts, accessories, or packaging
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Gift cards
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Items marked as final sale, unless damaged, defective, or incorrect
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Items returned more than 30 days after delivery
These restrictions do not limit any rights that cannot legally be excluded.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will attempt to cancel orders that have not entered processing or shipment.
Once an order has shipped, it cannot be canceled, but it may be returned under this policy after delivery.
Refunds
After receiving and inspecting your return, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact support@gleamvora.com.
Contact Information
Email: support@gleamvora.com
Phone: +1 (615) 394-1493
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Arizona Time. Closed weekends and U.S. federal holidays.
Business address:
LIVEMART LLC
d/b/a GLEAMVORA
7203 S 2nd Ln
Phoenix, AZ 85041
United States